Terms & Conditions

1. Introduction

Welcome to Lifely ("we", "our", "us"). These Terms and Conditions govern your use of our website and AI Twin service (together, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

Lifely is operated from the United Kingdom and these Terms are governed by English law.

2. Service Description

Lifely provides an AI-powered personal development and self-reflection tool. Our Service creates a personalised "AI Twin" based on information you provide, which you can interact with for self-discovery and personal growth purposes.

Important Disclaimer: Lifely is a self-help and personal development tool only. It is NOT:

• A medical device or service
• A substitute for professional mental health treatment, therapy, or counselling
• A crisis intervention service
• A diagnostic tool for any medical or psychological condition

If you are experiencing mental health difficulties, suicidal thoughts, or any medical emergency, please contact a qualified healthcare professional, call NHS 111, or in emergencies, dial 999.

3. Eligibility

You must be at least 18 years old to use our Service. By using Lifely, you confirm that you are at least 18 years of age and have the legal capacity to enter into these Terms.

4. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activities that occur under your account

5. Subscription and Payments

Lifely offers both free and paid subscription tiers. For paid subscriptions:

• Payments are processed securely through Stripe
• Subscriptions automatically renew unless cancelled before the renewal date
• You may cancel your subscription at any time through your account settings
• Refunds are provided in accordance with your statutory rights under UK consumer law
• Under the Consumer Contracts Regulations 2013, you have 14 days from the date of purchase to cancel for a full refund, unless you have already begun using the premium features

All prices are displayed in GBP and include VAT where applicable.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorised access to our systems
• Use the Service for any commercial purpose without our consent
• Impersonate any person or entity
• Interfere with the proper functioning of the Service

7. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are owned by Lifely and are protected by UK and international intellectual property laws.

You retain ownership of any content you submit to the Service. By submitting content, you grant us a limited licence to use that content solely for the purpose of providing the Service to you.

8. Limitation of Liability

To the fullest extent permitted by law, Lifely shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please review our Privacy Policy for details on how we collect, use, and protect your information.

10. Termination

We may suspend or terminate your access to the Service at any time for any reason, including breach of these Terms. You may delete your account at any time through your account settings. Upon termination, your right to use the Service will immediately cease, and we will delete your data in accordance with our Privacy Policy.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also be entitled to use the European Commission's Online Dispute Resolution platform.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@lifely.app
Address: Lifely, United Kingdom